If you’re an IT administrator using VMware Aria Operations (vRealize Operations Manager) version 8.12, you may have encountered issues with shared dashboards after upgrading. This blog post will explore the issue and provide a solution to get your shared dashboards working again.

Symptoms of the Problem

After upgrading to VMware Operations Manager version 8.12, users may find that their shared dashboards no longer work. When they try to access a shared dashboard, they may receive an error message that says “Access Denied” or “Cannot Load Dashboard.” This issue only affects shared dashboards, as individual dashboards should continue to function as normal.

Cause of the Problem

The cause of this issue is related to the integration between VMware Operations Manager and VMware Log Insight. When upgrading to version 8.12, the integration process may fail to complete properly, resulting in an incomplete integration between the two products. This incomplete integration can cause issues with shared dashboards, as the dashboard permissions rely on the Log Insight account being properly configured within VMware Operations Manager.

Solution to the Problem

To fix the issue with shared dashboards after upgrading to VMware Operations Manager version 8.12, the Log Insight account needs to be removed and then re-added. Here are the steps to follow:

Log in to the VMware Operations Manager console with an account that has administrative privileges.

Click on “Data Sources” in the left menu bar.

Click on “Integrations” in the left-hand menu.

Select the “VMware Aria Operations for Logs Adapter” from the list of accounts.

Click on the “Delete” button to remove the VMware Aria Operations for Logs Adapter account.

Conclusion

If you’ve experienced issues with shared dashboards after upgrading to VMware Operations Manager version 8.12, the solution is to remove the VMware Aria Operations for Logs Adapter. By following the steps outlined in this blog post, you can get your shared dashboards working again in no time. If you continue to experience issues, consider reaching out to VMware support for additional assistance.

Ps.: VMware is working on a HF for this issue.